Someone who cares

Mike, It's not often one encounters someone who cares about their work and the job they do for others, like you do. The way you care about your customers is very refreshing in this day and age, where everyone is out for themselves. I want you to know that we appreciate the way you were straightforward and to the point, so that we understood your job and where we stood. Thank you again for the fine job you did. Thank you, Les & Sam